Refund Policy

Last updated: April 15, 2026

At My Pixie Suite, operated by CNG Studios LLC, we want you to be confident in your subscription. This Refund Policy explains when and how you can receive a refund. This policy is part of our Terms of Service.

1. Free Trial — No Charge, No Risk

Every new account starts with a 14-day free trial that includes full access to all 6 public Pixies (Full Realm). While we require a payment method to start the trial, you will not be charged during the trial period. You may cancel at any time during the trial at no cost.

If you cancel before the 14-day trial ends, your payment method is never charged. No refund is needed because no payment was taken.

2. Refund Windows

If you subscribe to a paid plan after your trial and decide it's not right for you, the following refund windows apply:

Plan Type	Refund Window	Refund Amount
Monthly subscription	First 7 days after initial payment	Full refund (100%)
Annual subscription	First 14 days after initial payment	Full refund (100%)
Plan upgrade (monthly or annual)	7 days after upgrade payment	Pro-rated credit applied to account

Refund windows apply to initial subscriptions only, not to renewal charges. It is your responsibility to cancel before your renewal date if you no longer wish to continue the Service.

3. How Cancellation Works

When you cancel your subscription (after the refund window has passed):

• You keep full access to the Service through the end of your current billing period
• No further charges are made to your payment method
• At the end of your billing period, your account enters Archive Mode (read-only for 30 days, then data is deleted on day 35 — see our Terms of Service, Section 11)
• No partial refund is issued for the remaining days in your billing period

4. Upgrades and Downgrades

Upgrades (adding more Pixies or switching to a higher tier) take effect immediately. You are charged the pro-rated difference for the remainder of your billing period. If you're unsatisfied with an upgrade, you may downgrade within 7 days and receive a pro-rated account credit for the price difference. Credits are applied to your next billing cycle and are not refundable as cash.

Downgrades (removing Pixies or switching to a lower tier) take effect at the start of your next billing period. You retain access to your current plan until then. No refund or credit is issued for downgrades.

5. When Refunds Are NOT Available

We do not issue refunds in the following situations:

• Account termination for cause: If your account is suspended or terminated by us for violating the Terms of Service or Acceptable Use Policy
• Renewal charges: Charges for monthly or annual renewals after the initial subscription period
• Missed cancellation: Failure to cancel before a renewal date (you can cancel at any time to prevent future renewals)
• Third-party platform issues: Changes to third-party platform APIs, policies, or outages (TikTok, Instagram, Facebook, YouTube, etc.) that affect certain features
• Feature preferences: Dissatisfaction with specific features, AI-generated content quality, or subjective design preferences — this is what the 14-day free trial is for
• Partial periods: Unused days within a billing period after the refund window has closed

6. Founders and Early Bird Subscribers

Founders and Early Bird pricing tiers follow the same refund policy as standard subscriptions. If a Founders or Early Bird subscriber requests a refund within the applicable window and their subscription is canceled as a result, the locked pricing is forfeited and cannot be reinstated if they resubscribe later. We will clearly inform you of this before processing the refund so you can make an informed decision.

7. How to Request a Refund

To request a refund within the applicable window:

• Contact us through our contact form
• Include the email address associated with your account
• Include the word "Refund" in the subject line
• Briefly explain the reason for your request (this helps us improve)

We will review and respond to refund requests within 2 business days. Approved refunds are processed through Stripe to your original payment method and typically appear on your statement within 5-10 business days, depending on your bank or card issuer.

8. Chargebacks and Payment Disputes

We strongly encourage you to contact us directly before filing a chargeback or payment dispute with your bank or credit card company. We are committed to resolving billing issues quickly and fairly.

If you file a chargeback instead of contacting us:

• Your account will be suspended until the dispute is resolved
• We will provide evidence to the payment processor to contest fraudulent or unjustified chargebacks
• If the chargeback is resolved in our favor, your account may be reinstated, but we reserve the right to terminate accounts with a pattern of disputed charges

9. Service Credits for Outages

While we do not offer a formal SLA (Service Level Agreement), if the Service experiences a major outage lasting more than 24 consecutive hours that prevents you from using core functionality, you may contact us to request a pro-rated service credit for the affected period. Service credits are applied to your next billing cycle and are issued at our discretion.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Material changes to refund windows or eligibility will be communicated by email at least 30 days before taking effect. Changes do not apply retroactively to refund requests submitted before the change.

11. Contact

Billing questions or refund requests:
CNG Studios LLC
Contact: Contact Form
Website: cngstudios.biz