Acceptable Use Policy

Last updated: April 15, 2026

This Acceptable Use Policy ("AUP") governs your use of My Pixie Suite and all integrated applications (collectively, the "Service"), operated by CNG Studios LLC ("we," "our," or "us"). This AUP is incorporated into and forms part of our Terms of Service. Violation of this AUP may result in suspension or termination of your account.

We designed My Pixie Suite to help small businesses grow. This policy exists to protect you, other users, and the integrity of the platforms we connect to.

1. Prohibited Content

You may not use the Service to create, store, process, publish, or distribute content that:

1.1 Illegal Content

• Violates any applicable local, state, national, or international law or regulation
• Promotes or facilitates illegal activities, including fraud, money laundering, or drug trafficking
• Contains or distributes child sexual abuse material (CSAM) — we report all instances to NCMEC and law enforcement immediately
• Violates export control or sanctions laws

1.2 Harmful Content

• Promotes violence, terrorism, or self-harm
• Constitutes harassment, bullying, threats, or intimidation directed at any individual or group
• Contains hate speech targeting individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics
• Is defamatory, libelous, or knowingly false and intended to harm another person's reputation
• Contains non-consensual intimate imagery or "revenge porn"

1.3 Infringing Content

• Infringes on any third party's copyright, trademark, patent, trade secret, or other intellectual property rights
• Uses another person's name, likeness, or identity without authorization
• Violates any person's right of privacy or publicity

1.4 Deceptive Content

• Impersonates any person, business, or entity, or falsely states or misrepresents your affiliation
• Contains false or misleading financial data entered with the intent to deceive (e.g., fraudulent expense reports, fabricated invoices)
• Promotes fraudulent schemes, scams, or deceptive business practices
• Uses AI-generated content in a manner intended to deceive recipients into believing it was created by a human, where such disclosure is required by law or platform policy

2. Prohibited Activities

You may not engage in the following activities when using the Service:

2.1 Platform Abuse

• Violate the terms of service of any connected third-party platform (TikTok, Instagram, Facebook, YouTube, LinkedIn, Pinterest, Bluesky, Threads, or others)
• Use the Service to send spam, unsolicited commercial messages, or bulk automated messages
• Artificially inflate engagement metrics (fake followers, fake likes, fake views) through the Service
• Circumvent rate limits, posting limits, or other restrictions imposed by connected platforms
• Use the Service to manage accounts that have been banned or suspended by a connected platform

2.2 System Abuse

• Attempt to gain unauthorized access to the Service, other users' accounts, or our infrastructure
• Probe, scan, or test the vulnerability of the Service or any related system or network
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service
• Interfere with or disrupt the Service, servers, or networks connected to the Service
• Use automated scripts, bots, or scrapers to access the Service outside of our provided APIs
• Attempt to bypass authentication, security measures, or access controls
• Introduce malware, viruses, worms, trojans, or other malicious code

2.3 Account Abuse

• Create multiple accounts to circumvent free trial limits, seat limits, or pricing tiers
• Share account credentials with individuals outside your organization
• Resell, sublicense, or provide access to the Service to third parties without our written permission
• Use the Service on behalf of a third party without disclosing this to us
• Transfer your account to another person or entity without our consent

2.4 Data Abuse

• Collect, harvest, or scrape personal data from other users of the Service
• Use data obtained through the Service for purposes other than those described in our Terms of Service
• Store or transmit sensitive personal data (Social Security numbers, government ID numbers, health records) through features not specifically designed for that data type
• Use HadesPixie to process transactions related to illegal activities

3. Email and Communication Rules

If you use the Service to send emails, newsletters, or other communications (through IrisPixie, GaiaPixie, or any integrated feature):

• You must comply with all applicable anti-spam laws, including the CAN-SPAM Act (US), CASL (Canada), and GDPR (EU)
• All recipients must have given consent to receive your communications
• Every communication must include a clear and functional unsubscribe mechanism
• You must honor unsubscribe requests within 10 business days
• You must not use misleading headers, subject lines, or sender information
• You must include your valid physical mailing address in commercial emails

4. Financial Data Integrity (HadesPixie)

When using HadesPixie for financial tracking:

• You are responsible for the accuracy of the financial data you enter
• Do not enter fabricated, falsified, or intentionally misleading financial records
• Do not use the Service to facilitate tax evasion, money laundering, or financial fraud
• The Service is not a substitute for professional accounting or tax advice — consult a qualified professional for financial decisions
• Receipt OCR and AI-extracted data should be verified by you before use in official records or tax filings

5. AI Feature Responsibilities

When using AI-powered features across any Pixie:

• You are responsible for reviewing, editing, and approving all AI-generated content before publication or use
• Do not publish AI-generated content that you know to be false, misleading, or harmful
• Comply with platform-specific AI disclosure requirements (e.g., TikTok's AI content labels)
• Do not use AI features to generate content that violates Section 1 of this AUP
• Do not attempt to manipulate AI features to bypass content filters or safety measures

6. Resource Limits

The Service is designed for normal business use. We reserve the right to throttle or limit accounts that consume disproportionate resources, including but not limited to:

• Uploading an unreasonable volume of files (e.g., tens of thousands of receipt images per day)
• Making an excessive number of API calls that degrade performance for other users
• Using the Service as a general-purpose file storage system rather than for its intended business features

Before taking any action on resource limits, we will contact you and attempt to find a solution.

7. Reporting Violations

If you believe a user is violating this AUP, please report it through our contact form with "AUP Violation" in the subject line. Include as much detail as possible, including the nature of the violation and any relevant evidence. We review all reports and take appropriate action.

8. Enforcement

We enforce this AUP on a case-by-case basis, considering the severity, frequency, and intent of the violation:

Minor or first-time violations: We will contact you, explain the issue, and request that you correct the behavior within a reasonable timeframe (typically 7 days).

Repeated or moderate violations: We may temporarily suspend your account or restrict specific features until the issue is resolved. You will be notified by email with an explanation of the violation and steps to resolve it.

Severe violations (illegal content, security threats, CSAM, active harm to others): We may immediately suspend or terminate your account without prior notice. We will cooperate with law enforcement as required.

In all cases except immediate termination for severe violations, we will provide you an opportunity to export your data before account closure, as described in our Terms of Service, Section 17.

9. Appeals

If you believe your account was suspended or terminated in error, or that our enforcement action was disproportionate, you may appeal by contacting us through our contact form with "AUP Appeal" in the subject line. Include your account email and a detailed explanation of why you believe the action was incorrect. We will review all appeals within 10 business days and provide a written response.

10. Changes to This Policy

We may update this AUP from time to time. Material changes will be communicated by email and through the Service at least 30 days before taking effect. The current version is always available at this URL.

11. Contact

Questions about this Acceptable Use Policy:
CNG Studios LLC
Contact: Contact Form
Website: cngstudios.biz